Manufacturer Part No.: 3CS-3YR-E-01E
Overview: The Express service is a service package for customers who prefer to do their own parts replacement. Express service lets you use 3Com support to leverage your in-house resources. It's designed for customers who have staff on hand to troubleshoot and perform network maintenance, but who need rapid hardware replacement, access to 3Com telephone technical support, and software updates. Assisted by a sophisticated call-tracking database, a clear escalation process, and a fully staffed problemreplication lab, 3Com technical service engineers are poised to solve network problems and answer technical questions. 3Com experts verify the source of your network problem through a telephone consultation. If hardware return is necessary, 3Com ships a replacement unit that arrives within the committed time period. And 3Com will do it immediately, without first requiring receipt of the malfunctioning unit. As an Express customer, you have password access to the most current versions of software solutions on the 3Com Web site. 3Com enhances its service offerings with Web services that help keep your network running at peak performance and make it easy to find the information you need.
Long Description: 3Com - 3Com Express 24x7xNextBusinessDay Category 1 Extended service agreement - replacement - 3 years - on-site
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Manufacturer: 3COM
Service & Support Type: Warranty extension
Header / Model: Category 1
Manufacturer: 3COM
Product Line: 3Com Express
Full Contract Period: 3Year(s)
Location: On-site
Service & Support Type: Warranty extension
Service Included: Replacement